Responsibilities: Customer Lifecycle Management: Successfully transitioned from a Sales Manager role (client acquisition and closing) to an Account Manager role (onboarding, retention, and account growth). Expert Onboarding & Support: Identified the business needs of e-commerce sellers, conducted product demonstrations of the automation platform, and trained clients on system features. Technical Consulting: Dived deep into the technical nuances of the product to resolve client issues efficiently; translated complex technical processes into clear, simple language. Retention & Upselling: Minimized churn rate by delivering premium service, analyzed client usage metrics, and identified cross-sell and upsell opportunities. E-commerce Expertise: Developed a deep understanding of the e-commerce market in Kazakhstan, including seller pain points, trends, and sales automation mechanics. Achievements: Consistently maintained a lead-to-deal conversion rate of ~50%, demonstrating peak efficiency across all stages of the sales funnel. Successfully managed and supported the entire department's client pool single-handedly during peak workloads and team transitions, maintaining high client loyalty. Built a high-quality account management framework that enabled seamless client adoption of the automation service and scaled their business profits